Please rate each of the following services and/or amenities on a scale of 1-4

N/A = Not Applicable
1 = Poor
2 = Average
3 = Good
4 = Excellent

Main Facility Appearance N/A
1
2
3
4
1) Walkway/entrance clear of litter, snow/ice
2) General appearance: facility well kept__
3) Stairs/floors clean

Reception N/A
1
2
3
4
4) Front desk staff friendly and inviting
5) Staff proffesional in appearance
6) Business handles in a prompt and friendly manner
7) Complaints (if any) handled in a prompt and friendly _._manner

Fitness Area N/A
1
2
3
4
8) Staff easily recognizable & proffesional in _._appearance
9) Trainers accessible and aproachable
10) Complaints (if any) handled in a prompt and _._friendly manner
11) Staff members knowledgable/resoucreful in _.answering your questions/addressing your concerns
12) Machines: Clean
13)________In good repair
14) Fitness area monitored adequately
15) Towels/cloths stocked and cleaning bottles filled
16) Equipment in working condition
17) Availability of equipment
18) Variety of equipment
19) Gym clean and well kept
20) Insturctor quality

Locker Room N/A
1
2
3
4
21) Rest rooms clean and stocked with supplies
22) Shower stalls clean
23) Locker availablity

Group Fitness N/A
1
2
3
4
24) Instructor on time
25) Instructor friendly and approachable
26) Quality of instructions
27) Class size
28) Equipment in working condition
29) Studio clean and well kept
30) Were your expectations of the class met
31) Convenient class times/schedule

Physiotherapy Services N/A
1
2
3
4
32) Staff easily recognizable & proffesional in _._appearance
33) Staff members knowledgable/resoucreful in _.answering your questions/addressing your concerns
34) Quality of services: Treating Physiotherapist
35) Quality of services: Kinesiologist(s)
36) Booking procedures clearly explained
37) Billing Procedures clearly explained
38) Convenient appointment times/availablity

Tour N/A
1
2
3
4
39) Tour of the facility met your expectations?
40) Did you feel encouraged to return to Rehab Plus?

Summary N/A
1
2
3
4
41) Overall fitness centre experience (if applicable)
42) Overall physiotherapy experience (if applicable)
43) Would you refer someone to Rehab Plus for _._fitness?
44) Would you refer someone to Rehab Plus for _._physio?

© 2007 Rehab Plus Rehabilitaion & Fitness Centre
181 Dale Avenue • Timmins, Ontario P4N 1M3 • Tel. (705) 264-4050 • Fax (705) 264-2311
web site designed by Chris Paananen